What do I do when report is older than automation window?

Last updated: August 5, 2026

Understanding the automation window

By default, GP Automate is configured to check results within the last 5 days. This is a safety feature designed to:

  • Prevent filing of historic results

  • Avoid sending text messages to patients about old reports that may have already been addressed

  • Maintain system stability and processing speed

How the automation window works

GP Automate uses an intelligent lookback system:

  1. The automation checks for the most recent successful run

  2. It extends the search window to cover the period since that last successful run

  3. This allows for shorter standard windows (typically 2-5 days) while ensuring no reports are missed between runs

What should I do if I see this message?

Option 1: wait for the next run (recommended)

  • In most cases, no immediate action is required

  • If the report is within the extended lookback period, it will be picked up on the next scheduled run

  • Avoid manually viewing or processing the report if possible, as this can prevent automation from handling it

Option 2: manual processing

  • If the report is clinically urgent or time-sensitive, follow your usual clinical escalation process

  • If the report is genuinely old (more than 5 days) and needs addressing, process it manually according to your practice protocols

Option 3: contact support

If you have multiple reports showing this message consistently or if you believe reports within the expected window are being skipped contact support@gpautomate.com with specific examples (EMIS numbers and dates).